This Privacy Policy explains how FLOWIX PRINT, a trading name of Digital Morse LTD ("we", "us", "our"), collects, uses, stores and protects your personal information when you visit flowixprint.com, place an order, or contact us. We are committed to handling your data responsibly and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Information we collect
We collect information you give us directly, such as your name, email address, phone or WhatsApp number, delivery address, and any artwork or files you send us for printing. We may also collect basic technical information automatically when you browse our website, such as your IP address, browser type, device type, and the pages you visit, typically through standard server logs and cookies.
How we use your information
We use the information we collect to: process and fulfil your print orders; respond to enquiries sent by WhatsApp, email or our contact form; send order updates, quotes and invoices; improve our website and the services we offer; and meet our legal and accounting obligations. We do not use your personal data for any purpose beyond what is reasonably needed to run FLOWIX PRINT.
How we share your information
We do not sell your personal data. We may share limited information with trusted third parties who help us operate our business, such as payment processors, delivery couriers, our web hosting provider, and email or WhatsApp communication tools. These providers only receive the information they need to perform their specific service and are expected to keep it secure.
Cookies
Our website may use cookies and similar technologies to help it function correctly and to understand how visitors use the site. For full details on the cookies we use and how to control them, please see our Cookie Policy.
Data retention
We keep personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements. Order records are typically kept for a reasonable period to handle any warranty, dispute or tax queries, after which they are securely deleted or anonymised.
Your rights
Under UK data protection law, you have the right to: request access to the personal data we hold about you; ask us to correct inaccurate data; ask us to delete your data, where applicable; object to or restrict certain processing; and request a copy of your data in a portable format. To exercise any of these rights, contact us using the details below.
Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes secure hosting, restricted access to our admin systems, and encrypted connections (HTTPS) across our website.
Children's privacy
Our services are intended for business and adult use. We do not knowingly collect personal data from children under 13, and any such data discovered will be deleted promptly.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "last updated" date.
Contact us about privacy
If you have any questions about this Privacy Policy or how we handle your data, please get in touch via our Contact Us page or email us directly at mitrablogging@gmail.com.